Step 1: Reboot your PumpSpy device:

Smart Outlets

  • Unplug the unit from the AC outlet.
  • Wait about 60 seconds.
  • Plug the unit back into the AC outlet.

Battery Backup Systems

  • Unplug the unit from the AC outlet.
  • Open the battery case and disconnect the red wire from the battery terminal.
  • Wait about 90 seconds.
  • Reconnect the red battery wire & close battery case.
  • Plug the unit back into the AC outlet.

Step 2: Press & hold the WiFi setup button for 3 seconds until WiFi LED is amber (if necessary).

Step 3: Perform the following WiFi setup routine:

  • On your Apple/Android device, go to WiFi settings and connect to the PumpSpy device’s WiFi network.
  • If your device warns you that there is no internet connection available, that is normal. Stay connected to the PumpSpy WiFi network.
  • Some Android devices will request that you sign in to the PumpSpy network. In this event, click the sign in notification. When you reach the PumpSpy Provisioning page, select options (3 dots) at upper right, then select “Use this network as is”.
  • Once successfully connected, open a web browser on your Apple/Android device.
  • Enter the following address EXACTLY 10.10.115.1/config/scan_page_outer.html
  • Select your WiFi network from the displayed list of available networks.
  • Enter your network password. Watch out for auto-capitalization and make sure the password is correct!
  • The screen will go dark and a message (UART Stopped…) will be displayed.
  • Close your browser.
  • Your PumpSpy devices WiFi indicator will turn red for several seconds, then green once successfully connected to the PumpSpy servers. It can take up to 60 seconds to connect.
  • Once WiFi LED is green, enter the device’s 15 digit serial number in the PumpSpy app under Settings > Connect Device Manually

If your PumpSpy device still won’t connect, try connecting using your router’s WPS feature:

Step 1: Reboot your PumpSpy device:

Smart Outlets

  • Unplug the unit from the AC outlet.
  • Wait about 60 seconds.
  • Plug the unit back into the AC outlet.

Battery Backup Systems

  • Unplug the unit from the AC outlet.
  • Open the battery case and disconnect the red wire from the battery terminal.
  • Wait about 90 seconds.
  • Reconnect the red battery wire & close battery case.
  • Plug the unit back into the AC outlet.

Step 2: Press & hold the WiFi setup button for 3 seconds until WiFi LED is amber (if necessary).

Step 3: Perform the manual WiFi setup routine:

  • On your Apple/Android device, go to WiFi settings and connect to the PumpSpy device’s WiFi network.
  • If your device warns you that there is no internet connection available, that is normal. Stay connected to the PumpSpy WiFi network.
  • Some Android devices will request that you sign in to the PumpSpy network. In this event, click the sign in notification. When you reach the PumpSpy Provisioning page, select options (3 dots) at upper right, then select “Use this network as is”.
  • Once successfully connected, open a web browser on your Apple/Android device.
  • Enter the following address EXACTLY 10.10.115.1/config/scan_page_outer.html
  • Select the “Connect via WPS” option and follow the on screen instructions.
  • Once WiFi LED is green, enter the device’s 15 digit serial number in the PumpSpy app under Settings > Connect Device Manually

If your PumpSpy device STILL won’t connect after trying the previous steps:

It’s possible that your router is blocking the PumpSpy device from accessing the internet. The WiFi LED stays red until it connects to the PumpSpy servers and gets authorized, then it will turn green.

  • Check your router’s connected devices table and see if the PumpSpy device is connected to your WiFi network.

If it’s on your network, you may have to change a setting in your router to give it permission to access the internet.